Did your “Test Your Connection” fail? Take a look at this!
Having Trouble Connecting to Project Ares?
TAKE ME TO YOUR TEAM!
Possible gRPC failure reasons
- Firewall rules blocking the base url:
https://ares-web-test.circadence.com
- Firewall rules blocking the ports 8010, 8080, 8090 Firewall rules blocking headers specific to websocket, rest and grpc
- Network rules blocking by application type (i.e. ‘websocket’ and ‘grpc’)
- VPN rules prohibiting connected users from reaching out to external addresses
Whitelist the following firewall settings:
- https://anprod.circadence.com
- 40.78.155.53
- Allow everything for *.circadence.com
- Network rules blocking by application type (i.e. ‘ websocket’ and ‘grpc’)
- Ports 80 and 443 for front end
Possible gRPC failure reasons
- Firewall rules blocking the base url:
https://ares-web-test.circadence.com
- Firewall rules blocking the ports 8010, 8080, 8090
- Firewall rules blocking headers specific to websocket, rest and grpc
- Network rules blocking by application type (i.e. ‘websocket’ and ‘grpc’)
- VPN rules prohibiting connected users from reaching out to external addresses
Whitelist the following firewall settings:
- https://anprod.circadence.com
- 40.78.155.53
- Allow everything for *.circadence.com
- Network rules blocking by application type (i.e. ‘ websocket’ and ‘grpc’)
- Ports 80 and 443 for front end
Possible gRPC failure reasons
- Firewall rules blocking the base url:
https://ares-web-test.circadence.com
- Firewall rules blocking the ports 8010, 8080, 8090 Firewall rules blocking headers specific to websocket, rest and grpc
- Network rules blocking by application type (i.e. ‘websocket’ and ‘grpc’)
- VPN rules prohibiting connected users from reaching out to external addresses
Whitelist the following firewall settings:
- https://anprod.circadence.com
- 40.78.155.53
- Allow everything for *.circadence.com and *projectares.academy
- Network rules blocking by application type (i.e. ‘ websocket’ and ‘grpc’)
- Ports 80 and 443 for front end
Possible Lab Connection test failure reasons
- Firewall rule or other security policy blocking access to gaming/gamified websites.
- VPN rules prohibiting connected users from reaching out to external addresses.
Whitelist the following firewall setting:
- Allow everything for *.remote.ares.circadence.com/guacamole
- 40.78.155.53
