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Troubleshoot Connection Issues

Did your "test your connection" fail? Take a look at this!
Project_Ares_Horizontal_Midnight.webp

Having Trouble Connecting to Project Ares?

TAKE ME TO YOUR TEAM!

grpc2.webp
Possible gRPC failure reasons
  • Firewall rules blocking the base url:
    https://ares-web-test.circadence.com
  • Firewall rules blocking the ports 8010, 8080, 8090 Firewall rules blocking headers specific to websocket, rest and grpc
  • Network rules blocking by application type (i.e. 'websocket' and 'grpc')
  • VPN rules prohibiting connected users from reaching out to external addresses


Whitelist the following firewall settings:
  • https://anprod.circadence.com
  • 40.78.155.53
  • Allow everything for *.circadence.com
  • Network rules blocking by application type (i.e. ' websocket' and 'grpc')
  • Ports 80 and 443 for front end
websocket4.webp
Possible gRPC failure reasons
  • Firewall rules blocking the base url:
    https://ares-web-test.circadence.com
  • Firewall rules blocking the ports 8010, 8080, 8090
  • Firewall rules blocking headers specific to websocket, rest and grpc
  • Network rules blocking by application type (i.e. 'websocket' and 'grpc')
  • VPN rules prohibiting connected users from reaching out to external addresses


Whitelist the following firewall settings:
  • https://anprod.circadence.com
  • 40.78.155.53
  • Allow everything for *.circadence.com
  • Network rules blocking by application type (i.e. ' websocket' and 'grpc')
  • Ports 80 and 443 for front end
restapitestimage.webp
Possible gRPC failure reasons
  • Firewall rules blocking the base url:
    https://ares-web-test.circadence.com
  • Firewall rules blocking the ports 8010, 8080, 8090 Firewall rules blocking headers specific to websocket, rest and grpc
  • Network rules blocking by application type (i.e. 'websocket' and 'grpc')
  • VPN rules prohibiting connected users from reaching out to external addresses


Whitelist the following firewall settings:
  • https://anprod.circadence.com
  • 40.78.155.53
  • Allow everything for *.circadence.com and projectares.academy
  • Network rules blocking by application type (i.e. ' websocket' and 'grpc')
  • Ports 80 and 443 for front end
Check your connection to Project Ares:
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